Return & Refund
Introduction
Welcome to aeronautics & space exploration (Axsx) ! We take pride in providing high-quality astronomy, science, and STEM kits to our valued customers. Your satisfaction is important to us, and we want to ensure a smooth shopping experience. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds.
Eligibility for Returns and Refunds
We accept returns and offer refunds under the following conditions:
Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 2 days of receiving your order. We will provide instructions on how to return the item and will either replace the product or issue a refund.
Wrong Items Shipped
In the rare event that you receive the wrong item, please notify us within 2 days of receiving your order. We will arrange for the correct item to be shipped to you, or you may request a refund.
Unopened and Unused Products
You may return unopened and unused products within 7 days of the delivery date for a refund or store credit. Please note that return shipping costs may apply unless the return is due to a mistake on our part.
Return Process
To initiate a return or refund, please follow these steps:
- Contact our customer support team at info@axsx.in or +91-7666519425 to request a return authorization.
- Provide your order number, a description of the issue, and any relevant photos.
- Await instructions from our team on how to proceed with the return.
- Ship the item(s) in their original packaging, along with a copy of the return authorization, to the address provided by our team.
Condition of Returned Products
Returned products must be in their original condition, including the original packaging and any included accessories.
Refund Method
Refunds will be issued via the original payment method whenever possible. If this is not feasible, we may issue store credit.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Exemptions
Telescope are not applicable for Refund.
Contact Information
If you have any questions or need assistance, please contact us at:
Email: info@axsx.in
Phone: +91-7666519425
Policy Changes
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be communicated to our customers through our website or other appropriate channels.
Legal Compliance
This policy complies with all applicable laws and regulations, including consumer protection laws in the India.